Support
A person reads every message. Usually the same day.
Write to us
Tell us your account email and what happened. If it is about a tool, the name of the tool and roughly when you ran it is enough for us to find the run.
support@telereach.onlineGetting into your account
Sign in with the email you registered with. If you have lost the password, write to us from that address and we will help you back in. We never ask for your password and will never send you one.
Payments
Payments are made at the gateway and confirmed automatically, usually within minutes. If yours has not opened the panel after an hour, send us the reference and we will confirm it by hand.
A tool that will not run
Check the subscription first: when a period ends the tools shut until another one is paid for. If a run is going and the log has stopped moving, stop it and write to us with the tool name.
Numbers that never arrived
If a batch delivers fewer accounts than you paid for, the shortfall is recorded against the purchase and shown on your screen. Write to us and we will return it.